Please Note
The following policies only apply to the on-line shopping with MOladies.com. For the merchandise purchased in our store please comply with the policies posted inside the store and on the purchase receipt. Merchandise purchased from our store cannot be returned to MOladies.com.
Return Policy
We will only accept unused, unworn, in original packaging, with all original packaging materials (shoe horns, shoes bags, etc.), re-sellable merchandise for exchange or refund, when received by us within 30 days of the original shipping date to you.
If the merchandise is not returned to us within 30 days according to above guidelines, it is considered a FINAL SALE.
All returns must be pre-authorized. An authorization code can be obtained by e-mail at CustomerService@MOladies.com or by calling Customer Service at 1-888-213-8035. In the e-mail please specify the purchase date, the item and the reason for the return or exchange. Merchandise returned without authorization number will be refused.
Freight must be pre-paid, fully insured for the purchase price and the merchandise must be in the original packaging. The return authorization number must be clearly marked on the outside of the shipping carton. We will not be responsible for packages that are lost or damaged when returned to us by a customer.
Please include a copy of the receipt and a note stating what would like us to do, exchange or refund.
All returns should be sent to:
Michele Olivieri
Returns Department
88 Delancey Street
New York, NY 10002
Upon reception and satisfactory examination of returned merchandise, a refund or an exchange will be issued to the customer.
If you do not comply with our return policy, we reserve the right not to ship you other merchandise.
Refunds
No freight charges or return freight charges are refundable for any reason.
Credit card payments will be credited only to the card used in the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.
Pre-paid and Western Union Money Transfer purchases will be refunded by a company check. The check will be issued to the name and sent to the address used in the original purchase. Allow 10-14 days for the check to arrive.
Allow 2 days processing time for refunds on the merchandise bought at MOladies.com and returned to our store.
